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However, I think a better name would be Try to Tap and No Go. Ok, not the catchest title ever. But what a disaster it's been in rolling this program out. It was supposed to start in January. So every month when we made the trek to buy the boy's ticket for the month, they would tell us we need to get Tap to Go. We reply "Sure, let's do it." And then they would say "Well, it's not quite available yet. But you really need to get one." Huh? Eventually a lady ordered the two cards for us (because you can't order them online yourself). Twenty some days later, they arrived in the mail. Twenty days just mail us two cards. I tried to go online to prepay them so the boys could use them. What a horrible website they have. I created an account, but for the life of me I couldn't figure out how to add the cards to my account so I could put money on them. This would seem like an important part of the process. Eventually, I gave up and sent a message to support. They are supposed to answer in 24 to 48 hours. It's been a week and I still haven't heard from them. So I decided to get brave and call the help line. Surprisingly the wait time wasn't too bad and I got a friendly guy who told me they created accounts for the cards when they sent them to us. Really? That would have been useful information to include with the cards! He emailed me the info so I could log into each card and fill it up. Apparently, I'm not allowed to put both of them on one account. So this thing that is supposed to be so easy, apparently isn't.
This is the government bureaucracy that wants to run my health care. I can't imagine that ever being better that what I have now. I know our health care system needs help. But I think we could do better by fixing what we have instead the major change that has currently been proposed. The government has a hard time figuring out how to get people to pay a few bucks for a bus pass - I can't wait for the problems I'm going to have trying to get them pay for a surgery or a hospital visit. Just the thought of it gives me nightmares.
Oh well, at least my boys can ride the bus. I guess that's something.